Monthly Archives: May 2018

How Cooperative is Your Customer Service?

By |2019-09-09T15:18:57-04:00May 29th, 2018|

Too often, customer service and membership trainings become a quick checked box on the first day on the job, and over time, staff become disconnected from the true meaning of service and the significance of their co-op in the community. As competition in our marketplace continues to tighten, it’s imperative that we strive to create a culture of continuous improvement and enthusiasm for the [...]

Hiring For Success

By |2019-09-09T15:17:14-04:00May 19th, 2018|

James Morrell has over 25 years experience in natural foods retail management. Over those years he’s done a lot of hiring. I’ve written about hiring in this column before, but for a fresh perspective I turned to James, now a consultant in fresh category management.   What do you look for when you’re hiring? The resume and past experience are a starting point but [...]

Capital Campaign Funding Builds Expansion Momentum

By |2022-01-18T10:22:28-05:00May 9th, 2018|

The town of Astoria, Oregon has a strong independent streak. While other nearby areas are overrun with chain stores, their town has not sustained that level of attention or development. That doesn’t mean the 10,000 people who live there don’t want nice amenities, efficiency and convenience. The difference is that they are willing to create those opportunities for development from within their own community.

When a Living Wage Becomes a Demotivator

By |2019-09-09T15:13:43-04:00May 1st, 2018|

By Sarah Dahl 195 March-April 2018 It’s hard to understand how something as benevolent as paying a living wage could cause resentment within the workforce. With over half (29) of states and an additional 39 localities mandating a minimum wage higher than the legal threshold of $7.25, more co-ops are attempting to provide a living wage for their lowest-paid employees. While this is a [...]

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