Monthly Archives: September 2018

Training for soft skills

Yes, you can teach empathy, rapport and authenticity to your staff. Even those who join your staff with a high degree of these “soft skills” can still improve them through training. Brittany Baird is my colleague at CDS Consulting Co-op whose area of expertise lies in linking financial success to the everyday decisions we make on the sales floor of a natural foods business. [...]

Using Monitoring Reports to Ensure Organizational Alignment

The Board’s Job Creating board policies is no easy task. Clearly articulating the board’s expectations of a general manager takes a lot of energy and focus—so boards can justifiably congratulate themselves once they’ve written down their expectations in a way that a manager can easily understand. But the board’s work doesn’t end there. Many boards, once they’ve created their policies and learned to empower—rather [...]

Generating Board and GM Efficiency through Monitoring

Medford Food Co-op Medford, OR Year founded: 2011 Member investment: $100 Number of members: 3,200 Number of employees: 35 Retail square footage: 4,300 + 700 off-site café When Anne Carter came to Medford Food Co-op in Medford, Oregon, the startup co-op had been open for two years and was still establishing its operations and governance. Their internal situation was mirrored in the community-at-large. Medford [...]