As the manager of a large prepared foods department decades ago it struck me that I not only had loads of information to share with staff, but that they also had suggestions and best practices to share — and not just with me but, at least as importantly, with one another.
Carolee Colter and Mark Mulcahy previously presented a series of webinars for Canadian Health Food Association on “The Rewards of a Burnout-free Workplace.” They recommended that store owners and managers hold “Care Interviews” built on five questions, with each of their staff members. Here’s how a Care Interview might go.
