Search results for: Brittany Baird



22nd Jan, 2021

Compensation Database: History and Future

By |2021-12-08T11:24:44-05:00January 22nd, 2021|

The Compensation Database is woefully out of date when it comes to gender and equity identifiers. Columinate is creating a new version scheduled to be introduced in April 2021. Here's what features will be added to improve the database.

22nd May, 2020

Virtual CBL 101 Resource Guide

By |2020-09-14T19:41:37-04:00May 22nd, 2020|

Download the CBL 101 Reader History, Principles, and Values “Cooperative Principles Updated,” by Ann Hoyt, available on p. 14 in the Reader. “Rochdale Pioneers and the Cooperative Principles,” by Brett Fairbairn. From The Meaning of Rochdale: the Rochdale Pioneers and the co-operative principles, (Canada: Centre for the Study of Co-operatives, University of Saskatchewan), 1994. Collective Courage: [...]

1st May, 2020

Financial Planning During a Pandemic

By |2022-01-18T10:17:39-05:00May 1st, 2020|

Financial health is the backbone of a successful co-op. Like every other part, it’s twisting and turning during the current pandemic. “Things are changing really fast,” says feasibility and project development consultant Don Moffitt. “I’m not sure that anybody knows exactly what they need to be doing right now.”

18th Sep, 2018

Training for soft skills

By |2019-09-09T15:46:09-04:00September 18th, 2018|

Yes, you can teach empathy, rapport and authenticity to your staff. Even those who join your staff with a high degree of these “soft skills” can still improve them through training. Brittany Baird is my colleague at CDS Consulting Co-op whose area of expertise lies in linking financial success to the everyday decisions we make on the sales floor of a natural foods business. [...]

14th Jun, 2018

Collaborative Interviewing

By |2019-09-09T15:24:54-04:00June 14th, 2018|

A growing body of research shows that cognitive biases creep into everyone’s decisions, even if we consciously strive to be fair. One of the most insidious forms is “confirmation bias,” in which people look for data that confirm their opinion and ignore data that contradict it. Confirmation bias has a detrimental impact on hiring decisions, causing us to rush to snap judgments without realizing [...]

29th May, 2018

How Cooperative is Your Customer Service?

By |2019-09-09T15:18:57-04:00May 29th, 2018|

Too often, customer service and membership trainings become a quick checked box on the first day on the job, and over time, staff become disconnected from the true meaning of service and the significance of their co-op in the community. As competition in our marketplace continues to tighten, it’s imperative that we strive to create a culture of continuous improvement and enthusiasm for the [...]

2nd Feb, 2018

Leading Our Co-ops Beyond Customer Service to Cooperative Service

By |2022-01-18T10:22:36-05:00February 2nd, 2018|

As food co-ops forge ahead in the “the new normal,” they often find themselves in the precarious place of trying to both differentiate from and conform to competitors. From the consistent progression of conventional grocery stores towards natural products offerings, to the growing threat of internet retailers, food co-ops are experiencing an increasingly urgent pressure to raise the bar on business operations while still maintaining and better communicating their distinctiveness as community-owned institutions.

13th Sep, 2017

What Kind of Experience Does Your Food Co-op Deliver?

By |2019-09-10T20:11:51-04:00September 13th, 2017|

Customer service experiences are a very hot topic, especially online and in social media.  People regularly share the good and the bad, and social media has become the new word-of-mouth.  It’s where people hear from friends, family and acquaintances how they “rate” the businesses they frequent.  The Amazon acquisition of Whole Foods has upped the ante on how customer service for groceries is going [...]

13th Sep, 2017

Cooperative Service Training Helps Staff Promote the Co-op

By |2019-09-07T01:31:46-04:00September 13th, 2017|

Friendly City Food Co-op Harrisonburg, VA Year founded:  2011 Membership investment:  $200 Number of members:  1,800 Number of employees:  34 Retail square feet:  5,600 When Friendly City Food Co-op in Harrisonburg, Va. opened as a startup in 2011, they quickly gained a positive reputation in the community for providing great customer service.  As Mary Beth Kannen, the co-op’s front-end team leader said, “The name [...]

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