Despite cooperatives' history of commitment to values of social progress, our recent study of the General Manager Compensation Database reveals that grocery co-op General Managers who identify as female are paid significantly less than their male counterparts. We'll be sharing our findings over the coming year, but our work doesn't end in bringing this to light. Launched in early [...]
A growing body of research shows that cognitive biases creep into everyone’s decisions, even if we consciously strive to be fair. One of the most insidious forms is “confirmation bias,” in which people look for data that confirm their opinion and ignore data that contradict it. Confirmation bias has a detrimental impact on hiring decisions, causing us to rush to snap judgments without realizing [...]
As food co-ops forge ahead in the “the new normal,” they often find themselves in the precarious place of trying to both differentiate from and conform to competitors. From the consistent progression of conventional grocery stores towards natural products offerings, to the growing threat of internet retailers, food co-ops are experiencing an increasingly urgent pressure to raise the bar on business operations while still maintaining and better communicating their distinctiveness as community-owned institutions.
Customer service experiences are a very hot topic, especially online and in social media. People regularly share the good and the bad, and social media has become the new word-of-mouth. It’s where people hear from friends, family and acquaintances how they “rate” the businesses they frequent. The Amazon acquisition of Whole Foods has upped the ante on how customer service for groceries is going [...]
Enjoy your NCG Sponsored Benefits! As member-owners of National Co+op Grocers you are helping to support the creation and upkeep of new and valuable tools for our sector. Learn about these benefits here and let us know what questions you may have. Columinate Job Board The Cooperative Job Board for maximum reach! Compensation Database 78% [...]
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The Compensation Database is woefully out of date when it comes to gender and equity identifiers. Columinate is creating a new version scheduled to be introduced in April 2021. Here's what features will be added to improve the database.
Yes, you can teach empathy, rapport and authenticity to your staff. Even those who join your staff with a high degree of these “soft skills” can still improve them through training. Brittany Baird is my colleague at CDS Consulting Co-op whose area of expertise lies in linking financial success to the everyday decisions we make on the sales floor of a natural foods business. [...]
Our examination of the compensation database revealed that grocery co-op General Managers who identify as female are paid significantly less than their male counterparts. Here's what the data says.
How can a Board and individual directors support their GM during a pandemic (or other crises)? Most of what you will find here will be generally useful even in “normal” times. During times of great crisis, these guidelines become even more important. Stay steady. Continue with your existing board work plan and responsibilities -- except when it makes sense to make exceptions. Stay [...]
