A growing body of research shows that cognitive biases creep into everyone’s decisions, even if we consciously strive to be fair. One of the most insidious forms is “confirmation bias,” in which people look for data that confirm their opinion and ignore data that contradict it. Confirmation bias has a detrimental impact on hiring decisions, causing us to rush to snap judgments without realizing [...]
James Morrell has over 25 years experience in natural foods retail management. Over those years he’s done a lot of hiring. I’ve written about hiring in this column before, but for a fresh perspective I turned to James, now a consultant in fresh category management. What do you look for when you’re hiring? The resume and past experience are a starting point but [...]
Many co-ops using policy governance have an Ends policy requiring staff compensation that is both internally and externally equitable. However without diligent attention, pay scales and what individual staff end up making can get out of whack over time. Below are a few tips to keep you in compliance. Compensation market study. Make sure you are staying up-to-date on what the external market is [...]
When I conduct human resources (HR) systems audits for clients, as part of the audit process I identify problems with personnel records and documentation, and recommend improvements. Here are some of the most common problems I’ve found: Insecurely stored records of former employees Most companies in my experience do a good job of keeping records secure for current employees. I find personnel files, payroll [...]
According to Gallup News State of the Workforce report in 2017, overall only 30% of employees feel engaged at their jobs. This dismal statistic is a strong invitation for employers in all business sectors to consider the type of work culture that might contribute to a sense of disaffection and actively work to change it. Employees who do feel a sense of connection are [...]
As food co-ops forge ahead in the “the new normal,” they often find themselves in the precarious place of trying to both differentiate from and conform to competitors. From the consistent progression of conventional grocery stores towards natural products offerings, to the growing threat of internet retailers, food co-ops are experiencing an increasingly urgent pressure to raise the bar on business operations while still maintaining and better communicating their distinctiveness as community-owned institutions.
In our digitally-connected universe, there has been an explosion of stories—and many of them come to us like processed food. Quick, canned, too many empty calories. So much of what people encounter in the form of news or stories about organizations or individuals feels inconsequential or insincere. All of us have experienced what that feels like, wading through an information overload to try to [...]
By Carolee Colter & Mark Mulcahy Intentions matter but so does your choice of words. Certain words can trigger a negative reaction in the mind of the receiver while other words can open up hearts and minds. In general, negative language is demanding and blaming, and emphasizes what can’t be done. Positive language on the other hand focuses on the future, offers choices and [...]
Durham Co-op Market Durham, NC Year founded: 2015 Number of members: 4,000 Member investment: $100 Number of employees: 50 Retail square feet: 8,000 The startup vision for Durham Co-op Market in Durham, NC was to be a very inclusive organization, one that would be an integral part of the community in which it was located. It was important to the founding members that all [...]
Back when I worked in distribution, the warehousers complained that marketing promised too much to the customer, while marketing grumbled that the warehouse always said no. It’s the same in retail. When conducting employee surveys I often hear comments from grocery or wellness like, “Marketing is trying to run everything but we’re the ones who actually talk with the customers,” and comments from marketing like, “We’re [...]
