Improve Operations

General Manager Development Program: Building a Partnership at Detroit People’s Food Co-op

By Mike Houston|2024-11-05T10:20:41-05:00November 4th, 2024|

The job of a food co-op general manager (GM) is one of the more unique and challenging roles in the grocery industry. GMs manage their staff, report to a board of directors of many bosses speaking as one, and are responsible for a wide variety of functional areas within their business. At any given moment a GM must be knowledgeable about margin strategy, marketing, HR compliance, or fixing a coffee brewer. A GM likely makes dozens of decisions a day and needs context and subject matter knowledge to inform each one. They’re at once operating a for-profit business and stewarding a community asset. In short, it’s a lot.

Nurturing and Cultivating Retail Leadership with GM Development

By Kelly Kristl|2024-09-30T17:48:29-04:00September 30th, 2024|

In the ever-evolving landscape of retail grocery, effective leadership is paramount. Effective leadership doesn't just happen—it must be nurtured and cultivated, equipping emerging talent with the right tools, training, mentoring, and support. Cooperatives as well as other independent grocery stores face unique challenges in a post-covid world, and new challenges emerge frequently. Retailers must remain courageous and steadfast in making the necessary changes to prepare, build, and sustain a strong future.

Andre Chavez Brings a Long Career in Grocery Operations

By Mike Houston|2024-09-17T11:31:57-04:00September 16th, 2024|

As the cooperative grocery industry continues to grow, many stores are looking at hybrid models: a mixture of natural foods and conventional grocery. New Columinate consultant Andre Chavez has so much operational experience in both natural and conventional grocery that he could be considered a hybrid unto himself.

Managers Utilize the Compensation Database

By Mike Houston|2024-02-03T21:17:15-05:00January 31st, 2024|

The concept of pay equity affects all co-ops, no matter who their general manager (GM) is. The ability of our stores to attract, train, and retain quality candidates creates a rising tide for all co-ops, especially as Principle 6 mandates our collective cooperation. Columinate’s Compensation Database is a remarkably helpful tool that enables general managers and boards to understand how their compensation package compares to similar stores throughout the country.

Deli management, Part 3: Systems To Stay On Track In All Seasons

By Mike Houston|2024-01-24T18:09:36-05:00January 24th, 2024|

Timing is key to any recipe. Cook things too long and they burn. Wait too long to add an ingredient, and it may not cook all the way. Before you prepare to cook a new recipe, you give yourself ample time for the work of reading the recipe directions, cutting, chopping, and measuring ingredients. That way, when the beautiful chaos of cooking begins, you’re prepared for each step in the process.

Meet Molly Phipps: Putting Her Passions to Work

By Allison Meyer|2024-01-03T15:44:41-05:00January 3rd, 2024|

Molly Phipps, welcomed to the Columinate consultant team in 2023, has centered her career around three key passions: food, people, and the natural environment. As a result, this warm and analytical cooperator’s resume exhibits an eye-catching variety of job titles, including evaluation and research associate, farmer’s market manager, board member, and lab manager. The breadth of Phipps’ experience and her leadership in planning/evaluating strategy are sure to generate a positive impact for co-ops in the grocery industry as well as for resident-owned communities in manufactured home parks.

A Healthy Deli, Part 2: Evaluating the food service department

By Mike Houston|2024-01-24T18:08:40-05:00December 17th, 2023|

Tomlin’s on-site evaluation of the deli department and the existing conditions helps to set a baseline for what is working and what systems need to be adjusted or created. Her experience both in kitchens and as a general manager (GM) herself gives her the ability to translate what she sees to what the GM needs to learn to see. “It can be small things that tell you big things. Is silverware stocked? If not, that means the deli (staff) hasn’t come out to refresh the salad bar in a while,” Tomlin explains.

Retail Grocery Trends Facing Leaders Right Now

By Jeanie Wells|2023-12-19T12:27:11-05:00December 2nd, 2023|

Heading into 2024, grocery retailers need to understand the trends they face in today's marketplace. Being a leader in an independent grocery store has always been difficult. Our business model itself is brutal, and the competitive landscape is fierce. Adding to the difficult business climate, the pandemic brought with it additional crises—many of which we are still navigating as business leaders—that intensified the pressure on independent grocers’ performance.

General Manager Support for Deli Departments

By Mike Houston|2024-01-23T17:37:55-05:00November 14th, 2023|

Columinate consultant Dana Tomlin specializes in supporting deli departments and making sure general managers have the knowledge and confidence to oversee successful programs and systems long-term. Learning the complexities, language, rhythms, and pitfalls within your deli can make a huge difference in performance and consistency. Deli departments need to put out product in abundance and quality that meets customer expectations across staffing changes, daily chaos, and product availability.

Columinate Learn: Applying Principle 5 in the Digital Divide

By Kelly Kristl|2023-11-08T15:35:16-05:00November 8th, 2023|

Ready for digital literacy Co-ops have a lot of teaching to do. To build a cooperative ecosystem with knowledgeable and invested stakeholders aware of what it is they have become a part of, it takes a lot of orienting, sharing, demonstrating, and educating. A cooperative can fail if it does not consistently apply Co-op Principle 5: Education, Training, and Information. Lack of strong education systems within a co-op culture can slowly erode its core.

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