Traditionally a time of community events and gathering together to celebrate the bounty of the season’s agricultural harvest, the Thanksgiving holiday is a great opportunity for food co-ops to stand out and highlight what they have to offer! Here are a few seasonal suggestions to help make your produce holiday season a success. Planning. Having the right amount of all the seasonal staples in [...]
An Interview with Paul Feiner As a Loss Prevention Certified (LPC) professional, Paul Feiner works full time as Store Support Manager at Sacramento Natural Foods in Sacramento, CA. On the side, he and his brother Michael manage a consulting business that helps small businesses develop proactive loss prevention programs to mitigate loss and maximize safety and security. Recently I interviewed Paul about safety training [...]
Customer service experiences are a very hot topic, especially online and in social media. People regularly share the good and the bad, and social media has become the new word-of-mouth. It’s where people hear from friends, family and acquaintances how they “rate” the businesses they frequent. The Amazon acquisition of Whole Foods has upped the ante on how customer service for groceries is going [...]
Friendly City Food Co-op Harrisonburg, VA Year founded: 2011 Membership investment: $200 Number of members: 1,800 Number of employees: 34 Retail square feet: 5,600 When Friendly City Food Co-op in Harrisonburg, Va. opened as a startup in 2011, they quickly gained a positive reputation in the community for providing great customer service. As Mary Beth Kannen, the co-op’s front-end team leader said, “The name [...]
Most directors are drawn to serve on the board of their local food co-op because they embrace its values and mission, and not because they yearn to become grocers. And yet their role as the elected fiduciaries, they must exercise oversight and make key decisions that can impact the health of the business in multiple ways. Knowing something about the industry and the business [...]
By James Morrell 190 May-June 2017 Keeping it fresh: a vibrant and fresh produce department is a key part of most natural food cooperatives, and a positive produce experience is the primary reason given by shoppers for their choice of a specific store or location. A healthy produce department offers a great foundation for overall store success and is an effective way for a store [...]
By Rebecca Torpie 190 May-June 2017 Co-op boards and marketing teams can be like two ships passing in the night. Chances are they’ve crossed paths during election season and annual meeting planning, but contact beyond that can be very limited. At many co-ops, neither the board nor the marketing team truly understands the other’s role or perspective, and this can lead to misunderstandings, haphazard planning [...]
Cooperative boards of directors are small groups of people who influence the future of the world. They are committed citizens who think and learn and work together for something that together they find relevant and compelling. Directors are practically the direct descendants of the Rochdale Pioneers. Like their “ancestors,” the goal of cooperative boards is to make their utopian way of thinking about the [...]
Eastside Food Co-op Minneapolis, MN Year founded: 2003 Member equity: $100 Number of members: 6,500 Number of employees: 100 Retail square feet: 9,500 Eastside Food Co-op in Minneapolis, Minn. had one of the highest sales per square foot in the nation, but this wasn’t all good news. The store’s small size meant that it couldn’t carry enough of what customers wanted. Survey results showed [...]
By Melanie Reid 186 Sept-Oct 2016 As co-ops evolve and expand and our industry continuously changes, it’s important that we have mechanisms in place that enable employees to see career pathways within our organizations. Opportunities to learn new things and grow within the organization are important for everyone on the co-op staff roster. If their training ends after 90 days, you probably have some [...]
