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Improve Operations

6 simple tips to combat burnout

By |2023-05-05T20:07:37-04:00May 13th, 2013|

Have you ever found yourself losing all interest in the job you used to love? Instead of feeling energized by your success, do you find yourself unfocused, disengaged and exhausted by the thought of work each day? You might be experiencing burnout, defined by psychologist Herbert Freundenberger as “a state of fatigue brought about by devotion to a cause, a way of life or [...]

This powerful transparent practice can change your store

By |2023-05-05T20:07:59-04:00March 5th, 2013|

Transparency in management implies openness, communication and accountability. One powerful transparent practice is Open Book Management. By teaching staff members about the financial health of the business, managers invite them into the conversation about strengthening the financial bottom line. Just Food Co-op, a community-owned natural foods retailer in Northfield, Minn., opened its doors in 2004. Once it successfully navigated the initial challenges that every [...]

Business Plan Outline

By |2023-05-05T20:08:04-04:00February 28th, 2013|

SYNOPSIS Executive summary. Write this last. Highlight key information from the plan-who you are, what you are going to do, why and how it will be financed. (Not in detail, that comes in the plan itself.) BACKGROUND History. One page on how the Co-op got to this point: How/who/why it was started (vision), bringing it up to this time. Key accomplishments to date. Ownership. Legal [...]

Dealing Responsibly with Operational Concerns

By |2023-05-05T20:08:36-04:00August 3rd, 2012|

Directors who are diligently trying to fulfill their fiduciary duty regularly notice things within their co-op that may be cause for concern – or at least worth asking about. At the same time, these same directors want to honor the Board’s clear delegation to the GM and that GM’s professional judgment. How can responsible directors do both? This Field Guide will outline an approach [...]

Who’s Watching Member Labor in Retail Food Cooperatives?

By |2023-05-05T20:33:29-04:00January 16th, 2012|

By Thane Joyal 158 January - February - 2012 When many retail food cooperatives were formed in the 1970s, the distinctions among worker cooperatives, consumer cooperatives and not-for-profit corporations were not considered to be barriers to doing business in a culture of cooperation. Regardless of the legal form used to organize the business, in retail food co-ops across the country, members commonly worked, carrying [...]

Daily Operations: Fostering Staff Empowerment and Accountability

By |2023-05-05T20:34:30-04:00September 30th, 2011|

As we continue our year-long examination of the empowerment and accountability stream in food co-ops, the point in the sequence where the rubber really hits the road is in the day-to-day functioning of the co-op’s operations. This is the stage in the cycle where the vision gets implemented in myriad ways: through customer interactions, workplace culture and operational systems development. It’s the intersection between [...]

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