conflict resolution

Responding to Workplace Conflicts

Whenever people work together, conflicts will naturally arise. Here’s a framework to help leaders resolve conflicts. This article will describe three categories of conflicts and a process that can be used to resolve each. _______________________________________________________________ Allegations of management misconduct If employees believe a manager has committed unethical and/or illegal acts, (e.g. theft, harassment), they need to inform the GM, or if the GM is [...]

Whistleblower Policy for Employee Handbook

If you observe what you believe to be wrongful conduct, you have the right and the duty to report it without fear of retaliation. Definition of wrongful conduct Wrongful conduct includes serious improprieties that potentially impact the integrity and effective operation of Your Co-op. Examples of wrongful conduct include, but are not limited to: Violations of federal, state or municipal law Sexual harassment or [...]

Responding to Employee Concerns

Co-op employees will at least occasionally bring complaints and concerns to the board or individual directors, yet the board itself is ill-suited for the task of handling these concerns. Employees deserve to have their concerns addressed professionally. In addition, direct board involvement can interfere with the authority already delegated to the GM, or can exacerbate already sensitive issues by inserting even more personal relationships [...]

Workplace Conflict Policy FAQ

By Carolee Colter, Columinate & Heather Wright, Esq, WrightJones PLC   Columinate is recommending replacing the old Cooperative Model Grievance Procedure from 2009 with this new Workplace Conflict Policy. Why do you recommend changing the policy now? The old policy fit the needs of co-ops for many years. In the last year or two, however, there have been changes in labor law that have [...]

Complaints and Operational Concerns: How Directors Can Respond Effectively

By Michael Healy 182 January-February 2016 As a director, you may notice or hear things about your co-op that may be cause for concern—or are at least worth asking about. How can you respond in a way that honors your sense of responsibility, your board’s clear delegation to the general manager (GM), and your GM’s professional judgment? Here is an approach that opens a [...]

Maintaining the Governance Position in Grievance Procedures

How can the board express its values regarding staff treatment, and hold management accountable and be accountable to the member owners without getting directly involved in HR and staff issues? Human resource and staff issues, in particular, staff grievances, can become emotionally charged, affecting relationships throughout the cooperative and community. We advise that the board use a standard process of: set pre-established criteria assign [...]