Cooperative Service Training

By Carolee Colter|2023-05-05T20:27:07-04:00September 18th, 2018|

Yes, you can teach empathy, rapport and authenticity to your staff. Even those who join your staff with a high degree of these “soft skills” can still improve them through training. Brittany Baird is my colleague at CDS Consulting Co-op whose area of expertise lies in linking financial success to the everyday decisions we make on the sales floor of a natural foods business. [...]

What Kind of Experience Does Your Food Co-op Deliver?

By Patricia Cumbie|2023-05-05T20:06:08-04:00September 13th, 2017|

Customer service experiences are a very hot topic, especially online and in social media. People regularly share the good and the bad, and social media has become the new word-of-mouth. It’s where people hear from friends, family and acquaintances how they “rate” the businesses they frequent. The Amazon acquisition of Whole Foods has upped the ante on how customer service for groceries is going [...]

Tracking Cookies

Third-party Content

Cooperative Service Training

Training for soft skills

What Kind of Experience Does Your Food Co-op Deliver?

Tracking Cookies

Third-party Content