Workplace employee engagement is a hot topic. Open any human resources publication and you’ll find countless articles on making work fun, motivational and results-oriented. No matter what the individual strategies are to achieve that, the connection people feel to the business values and whether they feel aligned with them is a big part of fostering engagement in the workplace. While some workplaces may struggle [...]
No matter how closely you work with your staff, there are some things they may not tell you. There’s a power balance, even though we don’t like to admit it. Your staff may not be afraid of anything so obvious as getting fired for expressing criticism. But they may fear a loss of comfort and friendliness around their boss. They may think, “Better [...]
By Carolee Colter, Helena O'Connor Don’t open a shop unless you like to smile. – Chinese proverb Embedded in the words of this proverb is the assumption that happy workers are good for business. Most of us have been customers in places where the employees did not seem to want to be there. Attitudes show, and they impact the shopping experience. At worst, unhappy [...]
