Monthly Archives: January 2019

It Doesn’t Have to Be Lonely at the Top

When I became general manager of Outpost Natural Foods in 1986, I had already been working at the co-op for seven years doing ordering, receiving, merchandising, marketing, managing, and assisting the general manager (GM) with board work. So naturally that made me the prime candidate for the GM job, since I was already skilled in operations, right? I sure had hoped the answer to [...]

Deliberative Improvements: Facilitation Techniques for Meeting Success

From a director’s perspective, what are the core ingredients of a great board meeting? Starting and ending on time probably top the list for most people, followed closely by everybody arriving prepared to do work that’s worth doing. A bit of dinner or at least a communal bar or two of chocolate, shared in a comfortable and welcoming space, can also be a make-or-break [...]

Focus on Outreach During PR Crisis

Nothing stings more than public criticism, and the longer it’s sustained, the more damaging it can be to an organization’s reputation. Especially when, despite everyone’s best intentions, something goes wrong, or people are upset about something. In today’s wired world, the opportunities for people to share their impressions online have grown exponentially, sometimes amplifying negative word of mouth. It can easily become a chronic [...]

Restoring Trust and Vibrancy in a Co-op Community

Central Co-op Seattle, WA Year founded: 1978 Number of members: 14,200 Consumer member investment: $100 Worker member investment: $6,340 (12 years) Number of employees: 120 Locations: Seattle and Tacoma (opening date late spring TBD) When the Central Co-op in Seattle, Wash. proposed a vote to merge with the Tacoma Food Co-op in 2015, the memberships of both co-ops overwhelmingly approved it. Both communities saw [...]