Monthly Archives: March 2019

How Coaching Benefits You as a Leader

In a competitive economy with slim profit margins, hiring a consultant or a coach can feel like a luxury line item.  Yet feeling overtasked and having to do more with less is the perfect reason for hiring a coach.  Coaches can help leaders prioritize and focus their energies, leverage their skills, and learn new ways to respond to both interpersonal and marketplace demands.  In [...]

Leadership Development for Expansion Readiness

Middlebury Natural Foods Co-op Middlebury, VT Year founded: 1976 Member investment: $300 Number of members: 5,300 Number of employees: 85 Retail square feet: 9,000 The Middlebury Natural Foods Co-op is uniquely situated in small town Middlebury, Vermont. Rather than becoming one of those places that time forgot, it has maintained a vibrant community in a place known for its natural beauty and arts and [...]

Everyone Welcome – Delighting Customers and Building Community 2019

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op". On the management side NCG is [...]