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In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not just member-owners, as the “heart of the co-op”. On the management side NCG is examining it’s own inclusivity and any challenges it may face while recruiting talent.