Online Events

In times of pressure and anxiety, your staff needs an ongoing, consistent way to stay informed and to give input on decisions that affect their work. Daily huddles are a proven, effective two-way communications tool. Employees also need to know that management is sincerely interested in their welfare. And, for this, we’ll share and demonstrate a new tool, the Care Interview.

In these times heightened societal conflict can spill over into our workplaces. Learn tools for resolving workplace conflicts and building better work relationships, both between coworkers and between supervisors and employees.

COVID-19 has severely impacted food service and bulk sales, while forcing other departments to modify operations. We offer a tool for calculating return on investment for projects that adapt to the new realities of doing business. In the process, you can empower your department managers to take leadership of their department’s finances.

With customers subject to extraordinary stress and uncertainty, staff are called on as never before to respond with emotional intelligence. Emotional intelligence is comprised of five skills: self-awareness, self-regulation, self-motivation, empathy and social skill. We'll cover how to develop these skills in your staff, and in yourself as a leader.

Staff turnover was a growing problem before the pandemic and now it’s harder than ever to recruit and retain staff. Motivational fit is the degree of alignment between what a person seeks in a job and what the job is actually like. Improve your staff retention by learning how to tell if applicants have motivational fit with the job.