Everyone Welcome – Delighting Customers and Building Community 2019

By |2022-01-18T10:15:28-05:00March 6th, 2019|

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op".