GM Success Program

Hiring a General Manager

Updated in 2017-18, this manual is the result of a collaboration between Columinate and National Co+op Grocers. It guides boards of directors of food cooperatives through the steps needed to ensure a clear and professional process, resulting in the hiring of a well-qualified manager. Those steps are: Arrange for interim management Set up a committee to coordinate the hiring process (the Search Committee) Define [...]

Emotional Intelligence in the Workplace

The concept of emotional intelligence is now part of popular culture. Just as we each have an IQ or Intelligence Quotient that measures cognitive ability, some social scientists say we have an EQ or Emotional Quotient. Emotional intelligence (EI) can be defined as the ability to recognize your own and others’ emotions, and to manage your emotions and relationships effectively. You can see right [...]

Co-op General Manager Success Profile: GM Role Requires Core Competencies

By Carolee Colter, Lauren Olsen, Marilyn Scholl 183 Mar-Apr 2016 It takes a lot to manage a food co-op. Co-op general managers (GMs) are responsible not only for the retail operations but also for budgeting, financial analysis, marketing, information technology, and human resources—functions that are provided by corporate headquarters to managers of chain stores. Co-op GMs, in addition to the demands of the business, [...]

General Managers Speak About Value of Coaching

The to-do list is seemingly endless:  cash flow, team building, category management, board relations, reports, goal setting.  Many general managers report feeling pulled in many directions during a typical workday, and too soon it seems, another day comes to a close.  The feeling that nothing is ever quite finished can be disheartening. The flip side is that being successful in the job means that [...]

GM Success Profile

Increasingly intense and sustained competition in our market is shifting the landscape in which co-ops operate, putting a premium on certain key competencies and skills in management. At the same time, other factors are making the GM job more complex and demanding, including: pressure on prices and margin, increasing costs of real estate and development, and calls for a living wage at a time [...]