By Carolee Colter, Helena O'Connor 172 May-June 2014 According to 2013 CoopMetrics data, 30 percent of member co-ops in the National Cooperative Grocers Association have expanded or opened a new store in the last five years; and many more co-ops are planning expansions and new stores. Serving more customers in new ways is exciting, but it also adds to the workload of employees and [...]
"One bad apple spoils the barrel." Intuitively we know this maxim is true. Research at the University of Washington Business School affirms it. Will Felps, Terence Mitchell and Eliza Byington defined three types of bad apples: • Slackers who don't do their share of the work • Perennially unhappy pessimists • Mean-spirited bullies The researchers found that team members will first try moral suasion [...]
“To the person who does not know where he wants to go, there is no favorable wind.” Though 2000 years have passed since the Roman philosopher Seneca the Younger wrote those words, they’re still true today for people and organizations. Whether you're making operational improvements or organizational restructuring plans, none of those efforts will matter if you don't have a compelling, clear vision of [...]
Uncover the 5 key drivers of staff engagement. Elevate your team's performance today!
“Why can’t I get my people to do what they’re supposed to?” “Why do I have to tell my team everything they need to do?” Everywhere we consult, we hear these pleas from exasperated, overwhelmed new managers and cynical, jaded senior long-time managers alike. Here’s the hard truth: We can’t make our teams perform well by telling them what to do. Maybe that was [...]
Empowering your department heads and helping them work together results in happier, more supported employees overall. In any business, the leadership team creates the support network for accomplishing day-to-day tasks. This frees leaders to create and communicate the business vision, interact with the larger community and plan for the future. However, just because a group is labeled as a "team" doesn't mean it will [...]
Have you ever found yourself losing all interest in the job you used to love? Instead of feeling energized by your success, do you find yourself unfocused, disengaged and exhausted by the thought of work each day? You might be experiencing burnout, defined by psychologist Herbert Freundenberger as “a state of fatigue brought about by devotion to a cause, a way of life or [...]
In the midst of growth, leaders may see that they are outgrowing their structure and systems but feel so overwhelmed that they can’t imagine stopping long enough to make changes. Guess what? We will never feel like we have the time to make big changes. What’s the solution? Shift the workplace culture into one that views itself as a constantly expanding organization instead of [...]
What are the hallmarks of a positive and productive workplace culture? I would include engagement, smart work habits, having the right people in the right positions, healthy communication and fun. By fostering these attributes in your organization, your staff members will be satisfied, motivated and empowered to do their best every day. Here's how to do it: Engagement Be sure that opportunities exist for [...]
By Jeanie Wells Have individuals' preferences trumped your organization's needs? For example, is there inappropriate store support and coverage? Or, are there structural weaknesses that hurt team effectiveness and clear accountability? Here are two ways to address those challenges: 1. Appropriate store support and coverage We must design the staff schedules to meet each department’s needs. This sounds simple but often we lose sight [...]
