Constructive Approaches to Handling Complaints about your GM
For a board of directors, few things are as unsettling as receiving a complaint about the GM, and few things can more quickly erode the board-GM relationship than a complaint handled poorly. In this webinar, we’ll explore how to navigate these tricky situations with integrity and respect for all parties, using approaches that are tailored to the type and severity of complaint and that are rooted in existing systems and recommended practices. We’ll also consider common pitfalls to avoid, when to call in outside resources, and the critical importance of communicating thoughtfully.
Presented By: Sarah Dahl and Leslie Watson
Free to CBLD enrollees
$50 per person if not enrolled in CBLD
Contact us to learn more about the CBLD Program
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