When something happens that breaks that trust, how do you move forward? How can you build, repair, and maintain trust? A new online workshop, Trust and Betrayal in the Board/Manager Relationship, delves into the ways boards and general managers can build and repair trust.
Carolee Colter and Mark Mulcahy previously presented a series of webinars for Canadian Health Food Association on “The Rewards of a Burnout-free Workplace.” They recommended that store owners and managers hold “Care Interviews” built on five questions, with each of their staff members. Here’s how a Care Interview might go.
Early in January 2022, the Cooperative Board Leadership Development (CBLD) team presented a new virtual workshop, Trust and Betrayal in the Board/Manager Relationship, to discuss the ways boards and general managers can build and repair trust. We connected with the workshop facilitators to learn more about the training.
When co-ops enter a time of transition, they can turn to Columinate's group of experts available for contract management services. These folks step in as Interim General Managers (IGMs) to work fast and smart, implementing lasting change for their clients. Ranging from a few months to a few years, IGM engagements are meant to bridge a co-op from Point A to Point B.
Natural Foods Leadership Development Training Produced & Presented by Carolee Colter, Mark Mulcahy, and Allen Seidner Online Events
Natural Foods Leadership Development Training Produced & Presented by Carolee Colter, Mark Mulcahy, and Allen Seidner Just For You Our multi-day trainings are for 20-50 of your store’s top, middle and department managers, and their key leads and assistants. What’s New? [...]
A growing body of research shows that cognitive biases creep into everyone’s decisions, even if we consciously strive to be fair. One of the most insidious forms is “confirmation bias,” in which people look for data that confirm their opinion and ignore data that contradict it. Confirmation bias has a detrimental impact on hiring decisions, causing us to rush to snap judgments without realizing [...]
By Carolee Colter & Mark Mulcahy Intentions matter but so does your choice of words. Certain words can trigger a negative reaction in the mind of the receiver while other words can open up hearts and minds. In general, negative language is demanding and blaming, and emphasizes what can’t be done. Positive language on the other hand focuses on the future, offers choices and [...]
As we continue our year-long examination of the empowerment and accountability stream in food co-ops, the point in the sequence where the rubber really hits the road is in the day-to-day functioning of the co-op’s operations. This is the stage in the cycle where the vision gets implemented in myriad ways: through customer interactions, workplace culture and operational systems development. It’s the intersection between [...]