Cooperative Cafe

Co-op Cafe Madison 2019

We had a great day of conversation focused on the theme Expand the Vision of “We” in Madison!  12 people including staff, managers and directors from 7 co-ops participated Thank you for contributing during the day – adding your insights, perspectives and quilt squares! If you’d like a full size, 31×80 Co-op Cafe Quilt from this event (it looks great!) please contact Mark Goehring. Here are the videos shown at the [...]

Co-op Cafe Portland 2019

We had a great day of conversation focused on the theme Expand the Vision of “We” in Portland, OR!  19 people including staff, managers and directors from 6 co-ops participated Thank you for contributing during the day – adding your insights, perspectives and quilt squares! If you’d like a full size, 31×80 Co-op Cafe Quilt from this event (it looks great!) please contact Mark Goehring. Here are the videos shown at [...]

Welcoming Improvement

Creating a store that reflects the community it serves AND occupies is a difficult endeavor. At Durham Co-op Market they are committing to the hard work of being welcoming to every shopper, in a way that each shopper will feel welcomed. In this video, Leila Wolfrum, General Manager at Durham Co-op Market, describes their ongoing process of continuous improvement in doing the important work [...]

Principles of ‘Openness’

Co-op Principle #1: Open & Voluntary Membership; in this installment filmed for the 2019 Cooperative Cafe series, LaDonna challenges us to deeply examine 'Openness' and 'Voluntary' at our own co-ops. Can we see ourselves in the Co-ops' story? Can our neighbors? Even when we struggle to compete to be seen or heard in the crowded marketplace, cooperative have a competitive advantage when it comes [...]

Everyone Welcome – Delighting Customers and Building Community 2019

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op". On the management side NCG is [...]