Cooperative Cafe

Everyone Welcome – Delighting Customers and Building Community 2019

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op". On the management side NCG is [...]

Partnerships: For Reflections & Expanding our Reach

Bonnie Hudspeth, in her role as Programs Manager for the Neighboring Food Co-ops Association, is here to bring you the tales of New England food co-ops SUCCESSFULLY working together to tackle the thorny issues of food insecurity, implicit bias, and the barriers we unknowingly put up around many of our food co-ops. Bonnie has several stories to share that highlight the great work being [...]

Everyone Welcome – Delighting Customers and Building Community

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations sideOlson delves into the Customer Experience (CX) that co-ps offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op". On the management side NCG is examining [...]

The Wisdom of “Everyone Welcome?”

Jade Barker, Governance Consultant with CDS Consulting Co-op and co-author of "Everyone Welcome?", shares some of the wisdom that she gained in working on the "Everyone Welcome?" project. In this video Jade shares some of her personal experience as a person of color in the predominantly white food co-op sector and what it has been like on her 15 years journey so far with [...]

Unity: The New Co-op Mission

The founding vision for Outpost was to be a "safe-haven for people who felt like they weren't included" and Mehnert contends that that mission is truer today than ever. Drawing comparisons to the social rebellions of the 60s and 70s that birthed many of our modern Co-ops, Pam Mehnert General Manager at Outpost Natural Foods in Milwaukee, WI, examines the conditions that our co-ops [...]

Who Is Helping Who?

In his role as Executive Director of a Non-Profit Young Kim, Board President at Outpost Natural Foods in Milwaukee, WI explores implicit biases that we may bring with us while reaching out to "aid" communities of various ethnic and class distinctions. His is a cautionary tale that warns against bringing in our own preconceptions and baggage while at the same time attempting to erode [...]

Co-op Cafe – Keene – 2018

We had a great day of conversation focused on the theme Expand the Vision of "We" in Keene, NH!  61 people including staff, managers and directors from 24 co-ops participated Thank you for contributing during the day - adding your insights, perspectives and quilt squares! If you'd like a full size, 31x80 Co-op Cafe Quilt from this event (it looks great!) please contact Mark Goehring. Here are the videos [...]

Is Independence a Barrier to Cooperation?

As a result of the coalescing of the regional Co-op Grocers Associations into National Co+op Grocers GreenTree Co-op was able to undergo a transformational shift in their approach to operations and customer experience. Sarah Christensen, GM at GreenTree in Mt. Pleasant, talks about what she perceives as a barrier to collaboration and true cooperation among cooperations: Independence. Christensen explores what it means to be [...]

Co-op Cafe – St. Paul – 2018

We had a great day of conversation focused on the theme Expand the Vision of "We" in St. Paul, MN!  36 people including staff, managers and directors from 17 co-ops participated Thank you for contributing during the day - adding your insights, perspectives and quilt squares! If you'd like a full size, 31x80  Co-op Cafe Quilt from this event (it looks great!) please contact Mark Goehring. Recordings of the [...]