Cooperative Cafe

Co-op Cafe Philadelphia 2019

We had a great day of conversation focused on the theme Expand the Vision of “We” in Philadelphia, PA!   16 people including staff, managers and directors from 7 co-ops participated Thank you for contributing during the day – adding your insights, perspectives and quilt squares! If you’d like a full size, 31×80 Co-op Cafe Quilt from this event (it looks great!) please contact Mark Goehring. Here are the videos shown [...]

Co-op Cafe Greenfield 2019

We had a great day of conversation focused on the theme Expand the Vision of “We” in Greenfield, MA!  39 people including staff, managers and directors from 13 co-ops participated Thank you for contributing during the day – adding your insights, perspectives and quilt squares! If you’d like a full size, 31×80 Co-op Cafe Quilt from this event (it looks great!) please contact Mark Goehring. Here are the videos shown [...]

Co-op Cafe Madison 2019

We had a great day of conversation focused on the theme Expand the Vision of “We” in Madison!  12 people including staff, managers and directors from 7 co-ops participated Thank you for contributing during the day – adding your insights, perspectives and quilt squares! If you’d like a full size, 31×80 Co-op Cafe Quilt from this event (it looks great!) please contact Mark Goehring. Here are the videos shown at the [...]

Co-op Cafe Portland 2019

We had a great day of conversation focused on the theme Expand the Vision of “We” in Portland, OR!  19 people including staff, managers and directors from 6 co-ops participated Thank you for contributing during the day – adding your insights, perspectives and quilt squares! If you’d like a full size, 31×80 Co-op Cafe Quilt from this event (it looks great!) please contact Mark Goehring. Here are the videos shown at [...]

Welcoming Improvement

Creating a store that reflects the community it serves AND occupies is a difficult endeavor. At Durham Co-op Market they are committing to the hard work of being welcoming to every shopper, in a way that each shopper will feel welcomed. In this video, Leila Wolfrum, General Manager at Durham Co-op Market, describes their ongoing process of continuous improvement in doing the important work [...]

Principles of ‘Openness’

Co-op Principle #1: Open & Voluntary Membership; in this installment filmed for the 2019 Cooperative Cafe series, LaDonna challenges us to deeply examine 'Openness' and 'Voluntary' at our own co-ops. Can we see ourselves in the Co-ops' story? Can our neighbors? Even when we struggle to compete to be seen or heard in the crowded marketplace, cooperative have a competitive advantage when it comes [...]

Everyone Welcome – Delighting Customers and Building Community 2019

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op". On the management side NCG is [...]

Partnerships: For Reflections & Expanding our Reach

Bonnie Hudspeth, in her role as Programs Manager for the Neighboring Food Co-ops Association, is here to bring you the tales of New England food co-ops SUCCESSFULLY working together to tackle the thorny issues of food insecurity, implicit bias, and the barriers we unknowingly put up around many of our food co-ops. Bonnie has several stories to share that highlight the great work being [...]

Customers, Community, and Cost: A Pathway to Success

Michael Faber, General Manager at the Monadnock Food Co-op in Keene, NH, shares his top 3 areas of improvement and growth for the success of his co-op. These are: Customer Experience (CX), Pricing, and Community Involvement. Sit back and listen to Michael share the stories and lessons from his Co-op's struggles and successes since their rocky start in 2013 to their double-digit growth and [...]