Cooperative Cafe

Everyone Welcome – Delighting Customers and Building Community

By |2019-09-09T16:05:23+00:00November 12th, 2018|Cooperative Cafe|

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations sideOlson delves into the Customer Experience (CX) that co-ps offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op". On the management side NCG is examining [...]

The Wisdom of “Everyone Welcome?”

By |2020-02-14T19:29:54+00:00November 7th, 2018|Cooperative Cafe|

Jade Barker, Governance Consultant with Columinate and co-author of "Everyone Welcome?", shares some of the wisdom that she gained in working on the "Everyone Welcome?" project. In this video Jade shares some of her personal experience as a person of color in the predominantly white food co-op sector and what it has been like on her 15 years journey so far with food co-ops. [...]

The Power of an Association of People

By |2020-05-14T20:55:56+00:00November 7th, 2018|Cooperative Cafe|

Using the Cooperative Principles as her guideposts, Jamila Medley, Executive Director for the Philadelphia-Area Cooperative Alliance as well as a consultant with CDS Consulting Co-op, asks listeners "What are you doing?" Are we doing everything we can be doing to grow our social justice missions? Medley asks many powerful questions that would no doubt stir many long conversations in board and staff meetings. Feel [...]

Social Justice as an End Statement

By |2019-09-09T15:59:24+00:00November 7th, 2018|Cooperative Cafe|

People's Food Co-op in Portland, OR has been doing the hard work of examining the implications of expanding into a more diverse, and rapidly-gentrifying, neighborhood. While fully acknowledging the difficulties and messiness of confronting racism, displacement, misogyny, and trans-phobia in the community, Sofie Sherman-Burton, Marketing & Membership Manager, still manages to lay out an optimistic vision for the future of food co-ops.

Unity: The New Co-op Mission

By |2019-09-09T15:57:20+00:00November 7th, 2018|Cooperative Cafe, Cultivate Your Community, Develop Your Leaders|

The founding vision for Outpost was to be a "safe-haven for people who felt like they weren't included" and Mehnert contends that that mission is truer today than ever. Drawing comparisons to the social rebellions of the 60s and 70s that birthed many of our modern Co-ops, Pam Mehnert General Manager at Outpost Natural Foods in Milwaukee, WI, examines the conditions that our co-ops [...]

Who Is Helping Who?

By |2019-09-09T15:56:52+00:00November 7th, 2018|Cooperative Cafe, Cultivate Your Community, Develop Your Leaders|

In his role as Executive Director of a Non-Profit Young Kim, Board President at Outpost Natural Foods in Milwaukee, WI explores implicit biases that we may bring with us while reaching out to "aid" communities of various ethnic and class distinctions. His is a cautionary tale that warns against bringing in our own preconceptions and baggage while at the same time attempting to erode [...]

Customers – The Heart of the Co-op

By |2019-09-09T15:12:13+00:00April 10th, 2018|Cooperative Cafe, Cultivate Your Community, Develop Your Leaders|

Essential viewing for any cooperator wanting to stay on top of the latest efforts being made by National Co+op Grocers (NCG) to drive the food co-op sector forward with strength and sustainability.  Dave Olson, Co-op Development Director with NCG, shares the 2018 vision, which focuses on being great grocers, and focusing intently on not just customer service, but the Customer Experience.  Watch at an [...]

Keeping the Co-op at the Table

By |2019-09-09T16:22:25+00:00March 30th, 2018|Cooperative Cafe|

Co-op donation and local giving programs is sometimes not enough. In order for the cooperative to remain a central and key player in the local community it can sometimes mean getting involved in local government, planning committees, and more. These are the kinds of strategies employed by Liz Haywood, CEO of People's Food Cooperative of LaCrosse and Rochester. Here Haywood calls co-ops out for [...]