Sean Doyle is the general manager of Seward Community Co-op, a rapidly growing food co-op in Minneapolis, MN. Doyle is an energetic advocate for staff empowerment, and in this video he makes the case that greater co-op participation is enhanced when people are engaged in a workplace where the values of cooperation are in place and part of every workday. “When we talk [...]
Many people visit a food co-op on a daily basis, not just to meet their needs for groceries, but to get information or be more engaged in their communities. Likewise, hundreds upon thousands of people also use public libraries with a high degree of participation. John Sheller, a trustee at PCC Natural Markets in Seattle, Wash. and manger of the King County Library System, [...]
Ruffin Slater, General Manager Weaver Street Market, Research Triangle, North Carolina Simple steps for building community enthusiasm around your next growth project.
In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op".
In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side, Olson delves into the Customer Experience (CX) that co-ps offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op".
Bonnie Hudspeth, Outreach Coordinator Neighboring Food Co-op Association, New England Region Following the successful opening of Monadnock Food Co-op in Keene, NH, Ms. Hudspeth share tools and strategies that were effective and instrumental in the success of Southern New Hampshire's newest food co-op startup effort..
Chapters: Overview Ends to Interpretation Interpretations to Strategic Planning Planning to Action Ends Reporting Communicating Ends Accomplishment Note: Click to view all chapters
Michelle Oliver from Sacramento Natural Foods Co-op says that being a leader requires knowing yourself. Know your strengths and know your weaknesses. Understand where you need support and ask for it.
Michael Faber, General Manager at the Monadnock Food Co-op in Keene, NH, shares his top 3 areas of improvement and growth for the success of his co-op. These are: Customer Experience (CX), Pricing, and Community Involvement. Sit back and listen to Michael share the stories and lessons from his Co-op's struggles and successes since their rocky start in 2013 to their double-digit growth and [...]
Essential viewing for any cooperator wanting to stay on top of the latest efforts being made by National Co+op Grocers (NCG) to drive the food co-op sector forward with strength and sustainability. Dave Olson, Co-op Development Director with NCG, shares the 2018 vision, which focuses on being great grocers, and focusing intently on not just customer service, but the Customer Experience. Watch at an [...]
