Essential viewing for any cooperator wanting to stay on top of the latest efforts being made by National Co+op Grocers (NCG) to drive the food co-op sector forward with strength and sustainability. Dave Olson, Co-op Development Director with NCG, shares the 2018 vision, which focuses on being great grocers, and focusing intently on not just customer service, but the Customer Experience. Watch at an upcoming board meeting, share the link with your staff and colleagues. What are some ways that your work focuses on improving the Customer Experience?
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