As a result of the coalescing of the regional Co-op Grocers Associations into National Co+op Grocers GreenTree Co-op was able to undergo a transformational shift in their approach to operations and customer experience. Sarah Christensen, GM at GreenTree in Mt. Pleasant, talks about what she perceives as a barrier to collaboration and true cooperation among cooperations: Independence. Christensen explores what it means to be independent without sacrificing autonomy and agency.
Recorded 3/10/2018 in Ann Arbor, MI
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