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Everyone Welcome – Delighting Customers and Building Community 2019

By |2022-01-18T10:15:28-05:00March 6th, 2019|

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side Olson delves into the Customer Experience (CX) that co-ops offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op".

Community Connections, Co-op Opportunities!

By |2019-09-09T16:08:55-04:00December 7th, 2018|

Cindee Lolick, General Manager at First Alternative in Corvallis, OR shares several exciting tales of opportunities that First Alt has been given because of their deep and lasting involvement in the Corvallis community.

Partnerships: For Reflections & Expanding our Reach

By |2021-12-07T13:32:19-05:00December 7th, 2018|

Bonnie Hudspeth, in her role as Programs Manager for the Neighboring Food Co-ops Association, is here to bring you the tales of New England food co-ops SUCCESSFULLY working together to tackle the thorny issues of food insecurity, implicit bias, and the barriers we unknowingly put up around many of our food co-ops. Bonnie has several stories to share that highlight the great work being [...]

Customers, Community, and Cost: A Pathway to Success

By |2019-09-09T16:07:51-04:00December 7th, 2018|

Michael Faber, General Manager at the Monadnock Food Co-op in Keene, NH, shares his top 3 areas of improvement and growth for the success of his co-op. These are: Customer Experience (CX), Pricing, and Community Involvement. Sit back and listen to Michael share the stories and lessons from his Co-op's struggles and successes since their rocky start in 2013 to their double-digit growth and [...]

Everyone Welcome – Delighting Customers and Building Community

By |2022-01-18T10:15:51-05:00November 12th, 2018|

In this latest installment from Dave Olson, Development Director for National Co+op Grocers, he lays out the overarching mission for NCG for the next couple years. On the operations side, Olson delves into the Customer Experience (CX) that co-ps offer, and how to really start thinking about all customers, not just member-owners, as the "heart of the co-op".

The Wisdom of “Everyone Welcome?”

By |2022-01-18T10:16:10-05:00November 7th, 2018|

Jade Barker, Governance Consultant with Columinate and co-author of "Everyone Welcome?", shares some of the wisdom that she gained in working on the "Everyone Welcome?" project. In this video Jade shares some of her personal experience as a person of color in the predominantly white food co-op sector and what it has been like on her 15 years journey so far with food co-ops.

The Power of an Association of People

By |2021-12-07T13:27:06-05:00November 7th, 2018|

Using the Cooperative Principles as her guideposts, Jamila Medley, Executive Director for the Philadelphia-Area Cooperative Alliance as well as a consultant with CDS Consulting Co-op, asks listeners "What are you doing?" Are we doing everything we can be doing to grow our social justice missions? Medley asks many powerful questions that would no doubt stir many long conversations in board and staff meetings. Feel [...]

Social Justice as an End Statement

By |2021-12-07T13:27:29-05:00November 7th, 2018|

People's Food Co-op in Portland, OR has been doing the hard work of examining the implications of expanding into a more diverse, and rapidly-gentrifying, neighborhood. While fully acknowledging the difficulties and messiness of confronting racism, displacement, misogyny, and trans-phobia in the community, Sofie Sherman-Burton, Marketing & Membership Manager, still manages to lay out an optimistic vision for the future of food co-ops.

Unity: The New Co-op Mission

By |2021-12-07T13:31:51-05:00November 7th, 2018|

The founding vision for Outpost was to be a "safe-haven for people who felt like they weren't included" and Mehnert contends that that mission is truer today than ever. Drawing comparisons to the social rebellions of the 60s and 70s that birthed many of our modern Co-ops, Pam Mehnert General Manager at Outpost Natural Foods in Milwaukee, WI, examines the conditions that our co-ops [...]

Who Is Helping Who?

By |2021-12-07T13:27:48-05:00November 7th, 2018|

In his role as Executive Director of a Non-Profit Young Kim, Board President at Outpost Natural Foods in Milwaukee, WI explores implicit biases that we may bring with us while reaching out to "aid" communities of various ethnic and class distinctions. His is a cautionary tale that warns against bringing in our own preconceptions and baggage while at the same time attempting to erode [...]

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