Analysis of Board Members’ Conflicts of Interest
It’s very common for conflicts of interest to be present on the board of a retail food co-op. Some even joke that conflict management is at the heart of cooperation. And in a way, it’s [...]
Aiming for Continuous Communications Improvement
By Sarah Dahl 191 July-August 2017 No one is a perfect communicator, and no co-op experiences completely effective communication at all times. While some co-ops may do better than others—at least as reported in more than [...]
Leaders in Democracy: Seeking Win-Win through Assertive Cooperation
By Art Sherwood 191 July-August 2017 If we created opportunities in meaningful participation by seeking win-win, it would be a game changer—in our relationships, in our customer service, in our strategies, in our partnerships, and in [...]
What HR Systems Audits Reveal
When I conduct human resources (HR) systems audits for clients, as part of the audit process I identify problems with personnel records and documentation, and recommend improvements. Here are some of the most common problems [...]
Cultivating a Culture of Appreciation
According to Gallup News State of the Workforce report in 2017, overall only 30% of employees feel engaged at their jobs. This dismal statistic is a strong invitation for employers in all business sectors to [...]
“Better safe, than sorry!”
If one were asked to summarize an Emergency Preparedness philosophy in a succinct, no-nonsense maxim, "better safe, than sorry" would definitely be it. Defined simply as: "a serious, unexpected, and often dangerous situation requiring immediate [...]
Using Ends to Tell the Story
The author Stephen Covey made “begin with the end in mind” a famous touchstone with his book The 7 Habits of Highly Effective People. Beginning with the end in mind is “Habit #2.” Of all [...]
Marilyn Scholl Recognized for Co-op Leadership
By Dave Gutknecht Her name will be familiar to readers of this magazine—Marilyn Scholl has been a major contributor here for years, as well as the author of valuable food co-op resources such as the Patronage Dividend Primer and the Ownership Toolbox. Her professional leadership and many thoughtful contributions to cooperatives are receiving a deserved and lasting tribute. Marilyn [...]
Leading Our Co-ops Beyond Customer Service to Cooperative Service
As food co-ops forge ahead in the “the new normal,” they often find themselves in the precarious place of trying to both differentiate from and conform to competitors. From the consistent progression of conventional grocery stores towards natural products offerings, to the growing threat of internet retailers, food co-ops are experiencing an increasingly urgent pressure to raise the bar on business operations while still maintaining and better communicating their distinctiveness as community-owned institutions.
Co-ops at a Crossroads: A Co-op Security Case Study
By Michael Feiner, Paul Feiner 194 Jan.-Feb. 2018 Retail grocery co-ops are as quintessential Vermont as the brilliant colors of our fall foliage, the hallmark herd of Holsteins on the pasture, or the one-room schoolhouse at the [...]