Employee satisfaction and engagement survey
caroleecolter@columinate.coop
250-505-5166
By Thane Joyal, Jeanie Wells 178 May-June 2015 Whether or not your cooperative expects to hire a general manager (GM) in the next year, your board should have an awareness of the skills and resources that would be needed to accomplish this essential task. Even if your GM is doing great and has no expressed plans for retirement or other career changes, your board [...]
By Carolee Colter 176 January-February 2015 As we all know, the baby boom generation is hitting retirement age. Roughly a quarter of the U.S. population was born between 1946 and 1964, and every month a quarter million more are turning 65. That age is not a magic number for retirement. With the recent recession, many people put off retiring longer than they otherwise might [...]
We all spend a lot of time in meetings, but not all meetings are an effective use of our time. Here are nine simple steps to make your meetings more effective and worth the time. Meeting Purpose. Why is this a group meeting? If it’s a standing group meeting, such as a bi-weekly management team meeting, articulate the group’s purpose clearly to [...]
By Carolee Colter, Helena O'Connor 172 May-June 2014 According to 2013 CoopMetrics data, 30 percent of member co-ops in the National Cooperative Grocers Association have expanded or opened a new store in the last five years; and many more co-ops are planning expansions and new stores. Serving more customers in new ways is exciting, but it also adds to the workload of employees and [...]
Online Recorded Workshop This is a thorough introduction to developing a good working relationship as a board with the co-op’s new general manager. The objective of the workshop is to show how to integrate a new general manager into the leadership team, set clear expectations, evaluate the general manager at regular intervals throughout the year, and to maintain an honest and open dialogue. This [...]
By Carolee Colter, Helena O'Connor Don’t open a shop unless you like to smile. – Chinese proverb Embedded in the words of this proverb is the assumption that happy workers are good for business. Most of us have been customers in places where the employees did not seem to want to be there. Attitudes show, and they impact the shopping experience. At worst, unhappy [...]
By Melanie Reid 164 Jan-Feb 2013 Is your co-op too small to have a human resources manager on staff? Is the HR function in your co-op divided up among different people? Have your HR systems been cobbled together from different sources? You are not alone! There are many smaller co-ops that are simply not large enough organizations to justify the labor expense of an [...]
Boards monitor policy to find out whether their expectations are being met. A board needs to respond to an unacceptable monitoring report appropriately in order to fulfill its fiduciary responsibility to the co-op's owners. When the General Manager's monitoring doesn't meet the board's expectations the board needs to give clear direction to the Manager. Why do we monitor policy? Boards that use written policy [...]
By Carolee Colter, Jeanie Wells 162 September-October 2012 As we go about our work of assessing organizational structures and conducting employee surveys in food co-ops, we frequently encounter an ongoing struggle between the marketing department (or lone marketing staff person) and the heads of the sales departments. Comments we’ve heard from marketing staff: The departments just don’t seem to understand that I’m trying to [...]
By Carolee Colter, Helena O'Connor 161 July - August - 2012 An audit can be described as an unbiased examination and evaluation of systems and processes of an organization in order to demonstrate whether they are in compliance with a standard. The human resources (HR) function of any business, including cooperatives, covers all aspects of the employer's relationship with its employees: personnel policies, hiring, [...]
