Staff surveys are an efficient and powerful way to gain valuable insights to help guide you through the ever-changing landscape, provide a benchmark against which a co-op can measure progress, become a better employer, and improve your relationship with your staff.
Become a Better Employer
A staff survey can help you uncover and resolve issues that are important to your employees and your business. Sometimes in the intensity of day-to-day operations, ideas and suggestions to improve the co-op don’t flow freely between staff and management. The survey process provides a channel for staff to generate ideas for making the co-op a better employer and a more efficient operator. Staff feedback can also help make your business stronger and could help you be a better manager.
When we conduct subsequent surveys, we find that when management tackles issues that surfaced in previous surveys, employees notice and are appreciative. Workplace improvements generally mean happier employees. And happier employees generally mean better business results.
Resolve Operational Deficiencies
A sometimes overlooked benefit is uncovering operational issues that may not otherwise have come to management’s attention. In follow-up, in-person interviews, we can learn specifics about issues such as inefficient designs, outdated procedures, unnecessary waste and ill-functioning equipment. One GM learned about a frequently missing-in-action Store Manager. Another implemented new communication systems with an off-site commissary to reduce inefficiencies as a result of survey feedback.
Aside from the benefits of increased, transparent communication and tangible recommendations from experienced HR professionals, the benefits of having a staff survey include:
- Absolute anonymity for staff
- At least 90% participation rate
- Comparison data with more than 200 other co-op surveys
- Data for policy compliance reporting
- Summary report written directly to staff (delivered after review with management)
- In-person interviews for more detailed information and specific suggestions for improvement