Understanding your staff’s perceptions is the first step in creating the culture you want.

With increasing pressure and demands placed on the labor force in an ever-changing landscape, taking the pulse of the co-op has never been more important. By creating a continuously improving workplace environment where all voices are heard and feedback is taken seriously, co-op managers can help ensure that the competition doesn’t lure away your talented, passionate and experienced employees.

How can you solicit their feedback on compensation, working conditions, supervision and opportunities for greater efficiency? One tool is an anonymous staff survey, and our team of independent consultants are here to help.

What to Know About Staff Surveys

Our consultants offer customizable employee surveys that combine quantitative and qualitative methodology to provide management with information essential to understand and address employee issues, set priorities and report on compliance with Board policies.

When conducted properly, employee surveys can collect the combined perceptions of staff in a way that transcends the anecdotal overheard chatter. Surveys also provide a benchmark against which you can measure progress in making your company a great place to work.

Keys to an effective survey:

  • Absolutely anonymous
  • Reflect the opinions of all staff, rather than let participants self-select participation
  • Put more weight on average scores than on written comments
  • Findings should be compared to peer organizations and reported back to the staff

Benefits of Staff Surveys

Staff surveys are an efficient and powerful way to gain valuable insights to help guide you through the ever-changing landscape, provide a benchmark against which a co-op can measure progress, become a better employer, and improve your relationship with your staff.

Become a Better Employer

A staff survey can help you uncover and resolve issues that are important to your employees and your business. Sometimes in the intensity of day-to-day operations, ideas and suggestions to improve the co-op don’t flow freely between staff and management. The survey process provides a channel for staff to generate ideas for making the co-op a better employer and a more efficient operator. Staff feedback can also help make your business stronger and could help you be a better manager.

When we conduct subsequent surveys, we find that when management tackles issues that surfaced in previous surveys, employees notice and are appreciative. Workplace improvements generally mean happier employees. And happier employees generally mean better business results.

Resolve Operational Deficiencies

A sometimes overlooked benefit is uncovering operational issues that may not otherwise have come to management’s attention. In follow-up, in-person interviews, we can learn specifics about issues such as inefficient designs, outdated procedures, unnecessary waste and ill-functioning equipment. One GM learned about a frequently missing-in-action Store Manager. Another implemented new communication systems with an off-site commissary to reduce inefficiencies as a result of survey feedback.

Aside from the benefits of increased, transparent communication and tangible recommendations from experienced HR professionals, the benefits of having a staff survey include:

  • Absolute anonymity for staff
  • At least 90% participation rate
  • Comparison data with more than 200 other co-op surveys
  • Data for policy compliance reporting
  • Summary report written directly to staff (delivered after review with management)
  • In-person interviews for more detailed information and specific suggestions for improvement

Working With Us to Conduct Staff Surveys

Interested in conducting a staff survey? Our independent consultants are available and ready to help.

Contact Carolee Colter, Melanie Reid, or Sarah Dahl if you’d like assistance conducting a survey for your staff, and they’ll be in touch soon.

Other Resources

Do You Know What Your Employees are Thinking?
Staff Surveys Provide Valuable Feedback, Pandemic or Not